Technology management
ITIL 4 Foundation
Explore service management through ITIL 4 concepts.
Overview
What you will explore
Explore service management through ITIL 4 concepts. Study guiding principles, the service value system and practices that support effective service delivery. Confirm current course materials and exam arrangements before enrollment.
Learning outcomes
- Explain key service management concepts.
- Describe ITIL guiding principles and the service value system.
- Connect practices to continual improvement.
- Consider how service value is created with users and teams.
Topics covered
- Service management concepts
- Guiding principles
- Service value system
- ITIL practices
Who it is for
IT support, service management and operations professionals.
Before you start
No formal prerequisites are stated for the Foundation level; confirm the current provider requirements.
External certification
Exam information
PeopleCert administers the ITIL 4 Foundation exam separately from this course.
- Exam version / code
- ITIL 4 Foundation
- Format
- Multiple choice; closed book
- Questions
- 40 questions
- Duration
- 60 minutes
- Passing score
- 65%
Read the official exam objectives ↗
Provider exam details can change. Graceland training does not itself award the credential.
Credential information: Official PeopleCert page ↗. Graceland course participation and external certification are separate.