ITIL v4 certification training is designed to equip IT professionals with the knowledge and skills needed to align IT services with modern business objectives. Built on the foundation of ITIL’s earlier versions, ITIL v4 introduces a holistic approach to service management that emphasizes co-creation of value, digital transformation, and agile practices. The training covers ITIL’s guiding principles, the service value system, and practices that ensure organizations can deliver consistent, efficient, and customer-focused IT services.
The training is structured to meet the needs of both beginners and experienced IT service managers. At the foundational level, it provides a clear introduction to service management concepts, terminology, and frameworks. More advanced levels, such as ITIL Managing Professional (MP) or ITIL Strategic Leader (SL), focus on practical applications, strategy, governance, and digital innovation. This structured path ensures that learners can gradually build competence, starting from the fundamentals and progressing to leadership roles in IT service management.
What is Included
- Duration: 2 Days
- Time: 9:00am – 5:00pm
- Lecture Mode: Live Online
- Price: $1,350.00 (eBooks + Exam Included)
Now: $1,350
Course Details
By completing ITIL v4 certification training, professionals gain globally recognized credentials that significantly enhance their career prospects. Organizations also benefit as certified staff bring in proven frameworks to improve efficiency, reduce risks, and strengthen customer satisfaction. The training is available in flexible formats—classroom sessions, virtual instructor-led training, and self-paced online modules—making it accessible to a wide range of learners. With ITIL v4, businesses and IT teams alike are better prepared to navigate the complexities of today’s digital ecosystem.
Exam Information
- Requirements: 1 Certification Exam (ITIL® 4 Foundation or higher-level modules)
- Exam Code: ITIL-4-Foundation
- Exam Format: Multiple Choice, Closed Book, Online or Test Center
- No of Questions: 40
- Duration: 60 minutes
- Passing Score: 65% (26 out of 40 correct)